Delivery and Returns


See below for information on delivery and returns in the UK.

Standard Delivery 3-5 Days £3.95
  Free - Spend over £20*

Order before 11am Monday to Friday for standard delivery within 3-5 working days. If order is placed after 11am or on any non-working day then estimated delivery will be from the next working day.

*From 15.00 02/03/2020 until 09.00 23/03/2020. UK residents only. Please check our delivery ( and returns policy ( Promoter: Vichy: a trading division of L’Oreal (U.K.) Limited, 255 Hammersmith Road, London, W6 8AZ.

Delivery with DPD

When you place an order with us we want to ensure our service continues with our courier, DPD. Using your unique tracking number provided in the confirmation, ensure your delivery suits you. Follow your parcel on

For added convenience and extra services download the DPD App

You can track your delivery to see exactly where the driver is on the in-app map. With push notifications through the app, DPD can notify you when your driver is 30 minutes away. If you’re not going to be in pick the best option for you: collect from pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and you delivery has been missed, the driver will attempt a second delivery at a later date.


We understand that sometimes you may need to return your order – you can cancel your contract within 14 days of receiving your goods. To make a return please follow the instructions below:

Contact our customer care team by telephone 0800 055 6822 or email [email protected] Our customer care team can provide you with a free DPD returns label or instruct you how else you can return your order.

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