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Recall Notice

Vichy is deeply committed to offering products with the highest quality and safety standards. We have observed that, over time and under varying storage conditions, the glass may weaken and therefore the safe opening of the ampoules cannot be guaranteed.

To act in an extremely responsible manner and as a precautionary measure, we have decided to voluntarily recall the product.

If you are in possession of the Vichy LiftActiv Peptide-C Ampoules, please discontinue use and contact our consumer care hotline at 0800 121 8674 for UK enquiries or 1800 81 8674 for Ireland enquiries. Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm, or via email [email protected]. Our customer care team will provide information and instructions on product return (free of charge) and reimbursement options.

This recall notice concerns the below listed products:

Name of the product EAN Picture
LIFTACTIV PEPTIDE-C AMPOULES 30 x 1.8ml 3337875670630
LIFTACTIV PEPTIDE-C AMPOULES 10 X 1.8ml 30162990
LIFTACTIV PEPTIDE-C AMPOULE SAMPLE 1.8ml 30157880

For your information, an alternative to LiftActiv Peptide-C Ampoules is available for purchase: The Vichy Liftactiv Supreme Vitamin C Serum, addressing the same skin concerns. It offers different and easy application method thanks to a dropper.

If you have any question on LiftActiv Peptide-C Ampoules, please contact our consumer care freephone number at 0800 121 8674 for UK enquiries or 1800 81 8674 for Ireland enquiries. Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm, you can also email [email protected].

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