Answers to commonly asked questions.

Can I purchase on www.vichy.co.uk?

We have a fantastic selection of partners we currently work with. Shop with your favourite retailers directly through our new website as well as discovering your local stockist to find your favourite in a store near you.

How can I get help?

Our customer service team continue to be on hand to support, contactable through the pop chatbot on site or through the link here. We aim to reply to all responses as soon as possible.

What should I do if a product I bought is faulty or I need to return?

Our customer service team will continue to support. Any purchases made on the www.vichy.co.uk up until the change can be returned in the existing way by contacting customer care. For purchases made on one of our retailer partners, please visit their website for individual returns policies.

How can I get a sample?

Sample opportunities will continue to be available through our partner retailers when you purchase a Vichy product, when available and whilst stocks last. We may also run sampling campaigns directly through our social media accounts or website. Keep an eye out!

Will I still get email communication?

Email communication is very much part of our community. We are working to enrich your communication to best tailor it your skin needs and offer the latest promotions and rewards alongside the best education to support your skin health.

How can I subscribe/unsubscribe to the newsletter?

You can subscribe to our newsletter through the pop up on site or by visiting www.vichy.co.uk/sign-up. We’d love to help you on your skincare journey!


If you’re looking to unsubscribe, the link is available at the bottom of any email communication you have received from us.

What should I do in the unlikely event that I have had a reaction to one of the products?

Your safety is our priority. We pride ourselves on having hypoallergenic products suitable for sensitive skin and dermatologically tested. If in the unlikely scenario you receive an adverse reaction to a product please contact our customer service team. 

How can I find out about available promotions and offers?

Promotions and offers will continue to be available through our selected retailer partners. For more information check the retailer page, clickable through the product page on www.vichy.co.uk which will take you to the relevant product page on your chosen retailer site. Sign up to the www.vichy.co.uk to be sent the latest offers, shoppable through our partners. 

Where can I go for specific recommendations for my skin?

For the best skincare recommendations try out our Skincare & Haircare Routine Finders. For additional advice, follow @Vichy on Instagram for the latest innovations and recommendations.